Contact Brownstown Water Restoration

What should you do first when water gets into your house in Brownstown?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• Find the main shutoff before you do anything else with the water, since closing it stops a supply line leak in a minute or two.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• Homes near the White River and White Creek can take on surface water or groundwater after long rains. Note where it's coming in, like a window well or the joint at the base of a wall, so you can show the crew.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What should you have ready when you call Brownstown Water Restoration?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Where the water is coming from, and whether it's still running.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• If you've seen standing water when you look in the crawl space access.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Brownstown date mostly from the 1950s to 1980s, and the decade tells the crew what kind of pipes to expect.
• Whether you've called your insurance company yet, and either answer is fine.
• A good callback number, in case the call drops.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What does the first visit look like?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

From there it's extraction and then drying, with the crew checking moisture readings until the wet materials are dry again.

Which details about Brownstown homes help the crew plan?

With homes in Brownstown built anywhere from the 1950s to 1980s, it helps to know which decade yours came from. The mix in Brownstown includes ranch homes. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Galvanized steel supply pipes, which rust from the inside, are still around in older houses here. Share what you know about the house on the call, even if it's a rough guess.

Is your neighborhood in the Brownstown service area?

You can reach the crew from anywhere in Brownstown, including these neighborhoods:

• Poplar Cove · most with basements
• Buena Vista Estates
• Downtown / Historic Core
• Lucas Ackerman Addition · most with basements
• The Boulevards · most with basements

This number also takes calls from nearby Seymour and Crothersville. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Brownstown and basement flooding.

What should you know before you call?